"Hello, and what seems to be the problem with your 1-800-FLOWERS online order, sir?"
"Well, I'm not really sure. All the voicemail told me was there was a problem and I should call."
"All right, sir, I can help you with that. Let me just look up your order. One moment."
"Thank you."
"Okay, sir, um, well, it seems the problem is that the florist can't print that word on the card."
"Ah, makes sense, okay, I see."
"Is there, um, something we can change that word to, sir?"
"Well, how about just 'mothers'? Will that work?"
"Yes, sir, 'mothers' will work fine. Let me just make that change. We'll get this back to the florist and get your order out right away."
"Thank you very much."
"Thank you for using 1-800-FLOWERS, sir. Have a nice day."
